Privacy Policy

e-Visa complies with the laws of the Kingdom of Cambodia and the policies and practices of the Cambodian Ministry of Foreign Affairs. Such laws, policies and practices govern the collection and use of personal information gathered from interaction with e-Visa. If after reviewing our privacy policy, you have any questions or concerns, please direct your inquiry to [email protected], or write to:

No 3, Samdech HUN Sen Street,
Sangkat Tonle Bassac, Khan Chamkamon
Phnom Penh, Kingdom of Cambodia

We welcome your recommendations, suggestions and feedback.

Information we may collect from users
e-Visa reserves the right to collect, process and store the following:

  • Information entered into forms on our website (“our site”). This includes information provided when applying for an e-Visa, registering as a member of a travel agency, or registering for our forum discussion. We reserve the right to request and collect information when users report a potential problem with our site.
  • All correspondence from customers who contact e-Visa directly with queries or referrals.
  • All transaction details undertaken on our site.
  • Occasionally, we may request users undertake an optional customer satisfaction survey for market research purposes.  

Storage of personal information
We reserve the right to transfer and store relevant personal information at our secure server. All personal information is treated with the utmost confidentiality and respect. Our servers and firewalls are maintained 24 hours a day, 7 days a week. All reasonable steps will be taken to ensure that personal information is handled strictly in accordance with this privacy policy.

We would like to remind users that no transmission of information over the internet is completely safe. e-Visa cannot be held responsible for misappropriation of personal information caused by the malicious actions of unauthorized third parties.

Disclosure of personal information
e-Visa occasionally engages the services of authorized third parties, such as interactive marketing agencies, market researchers and email service providers to assist us with marketing and promotion of our e-Visa service. Authorised third parties are contractually prohibited from using personally identifiable information for any purpose other than for e-Visa related activities. We do not permit the sale of personally identifiable information.

Users’ rights
Users retain the right to request that e-Visa does not use personal data or information for marketing purposes. Users will be informed if e-Visa intends to use personal data or information for such purposes prior to undertaking any action.

A refusal or consent to allow e-Visa to use personal data or information for market research and/or promotional purposes can be communicated to e-Visa by email or writing at the addresses listed above.

Information gathered regarding payment method
Payment method information gathered in the course of transactions such as credit card details are collected only to process a transaction and are encrypted and stored securely At no stage will e-Visa store or distribute user’s payment information unless it is absolutely necessary for processing a transaction.

e-Visa uses “Cookie” technology. “Cookies” are encrypted strings of text that a website stores on a user’s computer. e-Visa requires the use of  “Session” Cookies when accessing the Cambodia e-Visa online. “Session” Cookies are temporary and are automatically deleted once users close their internet browser. Session Cookies allow users to log-in and view and/or update their profile at any time during a visit to the e-Visa site. E-Visa does not use Cookies to ascertain personally identifiable data or information other than the data or information that is voluntarily provided. Cookies do not corrupt or damage your computer, programs, or computer files.

Changes to the e-Visa Privacy Policy
Changes to the privacy policy and/or the terms and conditions may need to be altered in the future. e-Visa will endeavor to notify users of any changes as soon as is practicable. 

Questions, comments, requests regarding this privacy policy are welcomed and should be addressed to:

[email protected], or

No 3, Samdech HUN Sen Street,
Sangkat Tonle Bassac, Khan Chamkamon
Phnom Penh, Kingdom of Cambodia

General Information
Tel: (855-23) 22 49 73
Fax: (855-23) 22 49 72
E-mail: [email protected]

Payment and Technical Support
Tel: (855-23) 21 55 67
E-mail: [email protected]

Photograph helps
[email protected]

Photo guidelines:
A recent photo in JPEG,PNG or BMP format, file size less than 1MB.
Application with incorrect photo will not be processed.